Requires all public utilities to maintain a customer service facility within the state to perform services such as addressing customer inquiries and accepting bill payments.

Plain-English Summary

This bill would require all public utility companies operating in Rhode Island — such as electric, gas, water, and telecommunications providers — to maintain at least one physical customer service office located within the state. These in-state facilities would need to be capable of handling common customer needs, including answering questions and accepting bill payments in person.

The main goal of the bill appears to be ensuring that Rhode Island residents have access to face-to-face customer service from the utility companies they rely on, rather than being directed to out-of-state call centers or online-only support options. Under this requirement, utilities could not fully replace local customer service presence with remote or digital alternatives.

This bill would directly affect Rhode Island utility customers — particularly those who prefer or need in-person assistance, such as elderly residents or people with limited internet access. It would also affect the utility companies themselves, which may face added costs if they currently handle customer service from facilities outside the state. The bill has been introduced in the Senate and referred to the Senate Commerce Committee, where it is scheduled for a hearing. No final vote has taken place yet.