Requires all public utilities to maintain a customer service facility within the state to perform services such as addressing customer inquiries and accepting bill payments.

Plain-English Summary

This bill would require all public utility companies operating in Rhode Island — such as electric, gas, water, and telecommunications providers — to maintain at least one physical customer service location within the state. These in-state facilities would need to be capable of handling basic customer needs, including answering questions and accepting bill payments in person.

The bill is aimed at ensuring that Rhode Island residents have access to face-to-face customer service when they need help with their utility accounts. Currently, many large utility companies handle customer service remotely, through out-of-state call centers or online systems, which can make it difficult for some customers — particularly elderly residents, those without reliable internet access, or people facing complex billing issues — to get the help they need.

If passed, this bill would directly affect utility companies doing business in Rhode Island, as they would be required to establish or maintain a physical presence in the state specifically for customer service purposes. Customers would benefit from having a local, accessible place to resolve disputes, ask questions, or pay their bills in person. The bill was introduced in the House and has been referred to the House Corporations Committee for further review.